Refund policy
How subscription refunds work for MarketSync sellers, and the return and refund rules that apply to storefront orders.
Last updated: 25 October 2026
1. Platform subscriptions
- The Free plan is free; nothing to refund.
- Paid plans do not renew automatically; a paid month stays active until its end date.
- First-time upgrades are refundable within 7 days if you have not used paid-plan features in that period.
2. Storefront orders
Each seller sets their own return window and conditions. As the merchant of record, the seller handles buyer refunds directly. MarketSync records the order, payment method and delivery status to support that process.
3. Cancellations and returns
For most online purchases buyers can cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. Faulty goods are covered by the Consumer Rights Act 2015. These rights are not affected by any seller policy.
4. Card and online payments
Prepaid refunds are issued by the seller to the original payment method, within 14 days of receiving the returned goods (or evidence of return).
5. Disputes
If a buyer and seller cannot agree, contact support@marketsync.uk with the order number and we will share the recorded order, payment and delivery timeline with both parties.